Customer Support
Whenever you start working with a new technology provider, the software or solution is the first encounter. But it's closely followed by how you will be supported along the way. Our award-winning support has the customer in mind every minute of every day. With our flexible support options, you can rest assured knowing that your relationship with Cleo won’t be what keeps you up at night. So many of our products are design with failover, remote notifications and back-up systems in mind so the solutions we provide don’t get your customers involved in your technology issues. We make sure that if any issues should arise, you are provided with options for support that suit your business and your peace of mind.
We can be there from 8x5 to support your needs, or 24/7. It’s up to you. And, not only do you determine when you want support, but how you want to be supported – by phone, web, e-mail or fax. It’s up to you.
Just listen to what our customer’s have to say about Cleo’s Support (their words, not ours):
" Big smiles around the office here. Thanks so much for your hard work, professionalism and attention to detail on this one. I will inform Steve on his return from Africa, I’m sure he will be ecstatic."
Richard King, Appello Service
" Thank you – I made the change and the file was sent. It’s a pleasure working with you guys. I have contacted you twice and your response time is outstanding PLUS your solutions work!! Thank you so much."
Katrina Comeau, MCS-Management Computer Systems
" Thank you very much, this seems to have resolved our issue. I’ve followed your directions and expect it will resolve the issue in its entirety. As usual, Cleo provided an excellent response and resolution. THANK YOU!"
Gabriel Myron, EasyLink
"You guys rock!! Problem solved."
Martin Lebeau, Laboratoire Riva, Inc.